Shipments
SHIPPING COSTS
Domus Habitat collaborates with leading international couriers such as Fedex , DHL , and UPS to provide express delivery anywhere in the world . We also use freight couriers for road, air, and sea transport for business customers, significantly reducing transportation costs and providing the best price.
The shipping price is shown in the cart before completing the purchase.
Our shipments are always insured for the full value of the goods.
For shipments outside the European Union, customs duties are always paid by the customer and are not included in the shipping cost shown.
SHIPPING/DELIVERY
Shipping times are as follows:
We generally ship within 1-2 business days.
The expected delivery time depends on the courier used but is typically 1-2 business days in Italy and 3-4 business days for deliveries to Sicily, Sardinia, and Calabria. In Europe and the rest of the world, transit time is between 3 and 5 business days for express services; between 5 and 15 days for freight; and approximately 40 days for sea freight.
Upon shipment, the user will be sent an email confirming delivery to the designated carrier. This email will also contain a link to the tracking number assigned by the carrier, allowing the user to check the status of their shipment at any time.
Unless otherwise indicated on the Site, shipping costs are the responsibility of the user. The shipping costs owed by the user for a specific order are expressly and separately indicated (in euros and inclusive of VAT) during the purchase process, in the order summary, and, in any case, before the user submits the order.
The total price of the order will be indicated in the order summary, and therefore before the user proceeds to submit the order, with a separate indication of delivery costs and any other additional costs. This total, which will also be indicated to the user in the order confirmation email, will constitute the total amount owed by the user for the Product.
For each sale made on the Site, Domushabitat.com issues an order confirmation, sending it via email to the person placing the purchase order. The order confirmation is issued based on the information provided by the user when placing the order through the Site, which the user guarantees to be truthful.
Product delivery is intended to be at street level. Unless the user has chosen a delivery method requiring delivery by appointment or within a specific time, delivery will be made Monday through Friday during normal office hours, excluding national holidays.
The user acknowledges that collecting the Product is their specific obligation. If the delivery method chosen by the user does not include delivery at the agreed-upon time, in the event of a failed delivery due to the recipient's absence, the courier will leave a notice documenting the delivery attempt (so-called "delivery notice").
The notification will also contain contact information so you can contact them to arrange a return or collect the package. After the failed delivery attempt, the package will be held by the courier.
The user is required to collect the package within 3 calendar days from the second day following the day on which the Delivery Notice was left. If the user fails to collect the Product within this period, the purchase contract may be considered automatically terminated, pursuant to and for the purposes of art. 1456 of the Italian Civil Code. D omushabitat.com will then proceed, within 15 working days following the termination of the contract, to refund the Total Amount Due, if already paid by the user, less the costs of the failed Delivery, storage costs, the costs of returning the Product to D omushabitat.com , and any other costs incurred due to the failed delivery due to the recipient's absence.
Termination of the contract and the refund amount will be communicated to the user via email or WhatsApp. This amount will be credited to the same payment method used for the purchase. Any delays in crediting may depend on the banking institution, credit card type, or payment method used.
The user is required to indicate any specific characteristics relating to the delivery location of the Product and/or its location by adding a note to the order, in the appropriate space provided at the end of the purchase process and before placing the order, or by contacting our Customer Service. If the user fails to provide such information or provides incorrect information, any additional costs incurred by D omushabitat.com to complete the delivery of the Product will be borne by the user.
During the purchase process, before the user submits the order, the delivery terms within which D omushabitat.com undertakes to deliver the Products ordered by the user will be indicated. These terms take into account not only the area and delivery method, but also the possibility that the user may purchase multiple Products in the same order. Delivery terms begin upon conclusion of the contract (i.e., the order is sent), unless otherwise indicated. The delivery date for the specific order will also be indicated in the order confirmation. If a delivery date is not specified, delivery will in any case occur within thirty days from the date of conclusion of the contract.
In the event that the purchased Product is not delivered or is delivered late with respect to the delivery terms indicated during the purchase process and in the order confirmation, the user, pursuant to art. 61 of the Consumer Code, invites D omushabitat.com to make the delivery within an additional period appropriate to the circumstances ("Additional Period pursuant to art. 61, paragraph III, Consumer Code").
If this additional period expires without the Products having been delivered, the user is entitled to terminate the contract ("Termination of the Contract pursuant to art. 61, paragraph III, Consumer Code"), without prejudice to the right to compensation for damages.
The user is not burdened with the obligation to grant D omushabitat.com the Additional Term pursuant to art. 61, paragraph III, of the Consumer Code ("Excluded Cases") if:
- D omushabitat.com has expressly refused to deliver the Products;
- compliance with the delivery deadline indicated during the purchase process and in the order confirmation must be considered essential, taking into account all the circumstances that accompanied the conclusion of the contract;
- the user has informed D omushabitat.com , before concluding the contract, that delivery by or on a specific date is essential by writing to or contacting our Customer Service.
In any case, D omushabitat.com undertakes to promptly notify the user by email of any delay in delivery (''Delay Notice Email''), simultaneously indicating the new delivery date, if available (''New Delivery Date'') and, in the event that the user does not proceed with the setting of the Additional Term pursuant to art. 61, paragraph III, of the Consumer Code or, if the conditions are met, with the Termination of the Contract pursuant to art. 61, paragraph III, of the Consumer Code or with the Termination of the Contract in the Excluded Cases, without prejudice to the user's right to avail himself of such remedies at any time and/or the ordinary means of protection made available by law and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code, D omushabitat.com undertakes, in any case, to:
(i) in the event of delivery with a delay of between 1 and 3 working days with respect to the New Delivery Term, reimburse the user who requests it for the delivery costs, if already paid, within 10 working days from the expiry of the New Delivery Term or not request payment from the user who requests it, if not yet paid;
(ii) in the event of delivery with a delay of between 4 and 10 working days with respect to the New Delivery Term, allow the user who so requests to refuse delivery and to terminate the contract, with consequent reimbursement of the Total Amount Due, if already paid, immediately and, in any case, within 10 working days of the request to terminate the contract or, alternatively, if the user does not wish to terminate the contract, reimburse the user who so requests the delivery costs, if already paid, within ten working days of the request or not request payment from the user who so requests, if not yet paid;
(iii) in the event of a delay in delivery exceeding 10 working days with respect to the New Delivery Term or, in any case, 20 days with respect to the original delivery term, offer the user who requests it, in addition to what is already provided for above, the supply of a different Product of equivalent or higher value, subject to payment, in the latter case, of the difference and with the express consent of the user.
In the event of failure to send the Delay Notice email or failure to set the New Delivery Deadline in the email, all terms indicated in the previous point will run from the original delivery deadline.
Acceptance of the New Delivery Term and the user's choice, in the cases referred to in Article 10.15, must be promptly communicated to D omushabitat.com by email or to Customer Service.
The refund amount will be communicated to the user by email or chat. It will be credited to the same payment method used for the purchase, if paid by credit card or PayPal. Any delays may depend on the banking institution or the type of credit card used.
It is the user's responsibility to verify the condition of the Product delivered to them. Without prejudice to the fact that the risk of loss or damage to the Products, for reasons not attributable to D omushabitat.com , is transferred to the user when the user, or a third party designated by the user and other than the carrier, physically takes possession of the Products, the user is advised to verify the number of Products received and that the packaging is intact, not damaged, not wet, or otherwise altered, including the sealing materials (adhesive tape or metal strapping). The user is encouraged, in their own interest, to indicate any anomalies on the carrier's transport document, accepting the package with reservations. Unconditional receipt of the Products does not entitle the user to take legal action against the courier in the event of loss or damage to the Products, except in cases where the loss or damage is due to the courier's willful misconduct or gross negligence, and except for partial loss or damage not detectable at the time of delivery, provided that, in the latter case, the damage is reported as soon as it is discovered and no later than eight days after receipt. If the packaging shows obvious signs of tampering or alteration, the user is also advised to promptly notify Customer Service. In any case, the provisions regarding the right of withdrawal and the legal guarantee of conformity remain applicable.
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