GENERAL

These general conditions apply to all orders placed by consumers at Domushabitat.com progetto retail di Edil Habitat SRL By placing an order, you enter into an agreement with Domushabitat.com and accept these terms and conditions. Please read them carefully before placing an order. We may change the terms and conditions from time to time. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law. If you have any questions, please do not hesitate to write to us at info@domushabitat.com or contact us at +39 …….. (whatsapp).

RETURNS AND WITHDRAWALS

Consumers have the right to return their purchase without giving any reason within a period of 14 calendar days, starting from the day of delivery of the goods.
You can exchange or return the goods by sending an email to info@domushabitat.com informing us of your intention to return the goods. It must be kindly indicated:

• the order number
• your name and address
• the intention to exchange or return the goods
• the reason for the return or exchange
• photo of the product with original packaging, not unwrapped or opened. The product must be perfectly intact and packaged as delivered.

Domushabitat.com will respond to your request within 24-48 hours.
In case of withdrawal, the Customer may return the products to D omushabitat.com within 14 (fourteen) days of the withdrawal itself, to the following address indicating in the notes, the order number for which the return is being processed.

Edil Habitat SRL
Via Manzoni corner circ.
Altamura (BA)

NOTE: Domushabitat.com returned order no. xxxx*
*(instead of x's indicate the order number relating to the return)

The goods must be intact, unused, with all labels and packaging intact, including stickers, films and bags. In case of damage or traces of use, we are entitled to deduct any amount equal to the value of the damage from the refund.

In the return request, the consumer is responsible for the shipping costs of the goods he wishes to return.

We cannot accept the return of the goods if all of these conditions occur:

- the goods are not available in stock
- the customer is informed of the need to specifically order these products
- the products are shipped to the customer
- the products do not present defects and are compliant with what was ordered by the customer

For international returns, any import charges or administration (customs) fees that may be charged for the importation of returned goods will be deducted from the returns payment.
If the return instructions are followed accurately, Domushabitat.com will refund the consumer for the returned items within 7 days of receiving the returns.

REQUESTS, COMPLAINTS AND WARRANTIES

If you have any questions or complaints regarding any of our products or procedures, please let us know by email at info@domushabitat.com or by contacting us at +39 …….. (whatsapp).

You will receive a response within 1-2 business days.

Defects and complaints must be reported as soon as possible after delivery of the order (within 5 calendar days) by email to info@domushabitat.com or by contacting us at +39 …….. (whatsapp) and, if possible, providing us with images/videos of the defect.

The item will be replaced or refunded upon return.

ACCEPTANCE OF GENERAL TERMS AND CONDITIONS

All users of the Website are required to know and accept all the general conditions above.

By placing an order with Domushabitat.com, the consumer automatically accepts all our general conditions.

D omushabitat.com customer details are automatically stored in our customer list.